When receiving the message"Unrecognized Product Information", go into the Techview Folder and then double click on file "srvtool. All times are GMT Thanks I will follow up and save a couple screen shots this time so I can post them on here if there is another issue. The time now is If it is not, change it and go up to File at the top of the screen and Save. Java 7 really screwed things up for everyone. Believe only Java 6 update 30 is supported.
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We got the software from the trane download site and installed it on our pc, plugged in our adapter and are able to pull tracsr the chiller however we are only able to view the unit status screen. Sorry about my difficulty in describing it.
Power Quality Pro's Forum: I've heard that there are problems with using a usb to serial adapter. I have verified that the usb adapter works. Have you went into your computer's device manager and verified the port settings and that the usb to serial device is functional?
Unfortunately our trane rep is telling us we do not need to use this license info and we have all we need but that does not fix our issue. Construction Industry Sees 8. All of the other options in the software do not load. Valves, Regulators, Filters, Etc. I am planning on going back on monday to see if using comm 1 is an issue.
If you're too "open" minded, your brains traceer fall out. Here is what a quick search revealed: We returned to the site and tried again using the same pc with com 1 set and still had the same issue, none of the binding views or any other view except unit status would show.
Tracer CH530
Well we got it going and it may have indeed been a java issue. The right side of the tech view screen shows us network use only and a button that appears to be where softwxre would enter our licensing information.
I do not know if it is affecting Trane Techview but it is worth checking into. Protecting the Image of the Trades. Subscribe to this feed.
Do i need this license? Java 7 really screwed things up for everyone. We tried another traver with the same version of the software and the tracsr cable and it worked flawlessly. All we do is start the software then click the local connection button, thats it. Training and Education Pro's Forum: For USB to serial adapter cable connections, it is necessary for Techview to use appropriate Comm port.
Results 1 to 10 of HVAC-Talk is proudly provided by: If it is not, change it and go up to File at the top of the screen and Save. You cannot get eaten by an imaginary tiger. Not sure if it was java but yes that is one of my biggest headaches right now. I ain't very computer literate. The button is probably the one skftware says "Trane Network use only" That is for Trane Techs to renew their license to upgrade the techview to Kestrelview. Believe only Java 6 update 30 is supported.
Software Download - Trane Tracer CH User Manual [Page 41]
If you have java 7 you will have problems. It sounds like you're in. All times are GMT Tfane I never knew why that sometimes happened.
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